WINNIPEG — AnswerNet IMI (www.imi.ca), an AnswerNet Network company, has earned two of the Canadian telemessaging industry’s most prestigious awards. The Winnipeg-based company has been recognized by the Canadian Call Management Association (CAM-X) for two of its top honors: 2007 Award of Excellence—which the company has won for a third consecutive year—and the Call Centre Award of Distinction. CAM-X is a Canadian trade association for providers of call centre services, such as telephone answering, message delivery and the customer service skills of its telephone agents.
AnswerNet IMI was recognized for the 2007 Award of Excellence by having aced a “mystery caller” program that tested the company on the quality of it s telephone agents. CAM-X judges message services by evaluating criteria such as courtesy, response time, accuracy and overall service. AnswerNet was awarded this honor after receiving scores of 80% or higher in every tested category.
The Call Centre Award of Distinction was given to AnswerNet IMI after a panel of judges evaluated the company’s call skills over a six-month testing period. The testing searched for “enhanced service” being applied in areas such as customer relationship management (CRM), etiquette, response time and the use of proper call-handling techniques. The award also recognizes AnswerNet IMI’s handling of more complex call centre applications, such as e-commerce and call flow scripting.
“Being honored with these awards shows just how skilled and dedicated AnswerNet telephone agents are in delivering services to our clients,” said Gary A. Pudles, president and CEO for the AnswerNet Network. “Our clients expect only the best from us, and participating in programs like the ones provided by CAM-X keep us on our toes and better prepare us to deliver consistently strong service to our customers.”
About The AnswerNet Network:
As the world’s largest telemessaging firm, the AnswerNet Network (www.answernet.com) provides inbound, outbound and e-bound contact center and fulfillment solutions. AnswerNet operates over 50 contact centers within the U.S. and Canada, providing a vast range of systems to optimize order entry, telephone answering services, sales, lead qualifications and other contact management solutions for a client base of over 35,000. Processing over 50 million contracts annually, AnswerNet has been recognized for a number of awards, including Inc. Magazine Annual “Inc. 500” List of Fastest Growing Private Companies and Customer Inter@ction Solutions Magazine’s Top 50 Teleservices Firms.