AnswerNet Network Wins Coveted ATSI Award of Excellence
WILLOW GROVE, Pa. — The AnswerNet Network, the world’s largest telemessaging firm and a full service provider of inbound, outbound and e-bound outsourced contact center services across the United States and Canada, proudly announces its Phoenix, AZ location has received the Association of TeleServices International’s (ATSI) Award of Excellence, continuing its standing as one of only seven call centers to receive the award eleven times.
The Award of Excellence program is an international quality control assessment of telemessaging call centers that measures over 400 data points for each participant. Call centers are scored on overall customer service, response time and accuracy, among others, with those achieving an overall score of 80 percent or higher receiving the award. This is the eleventh time in twelve years the AnswerNet Phoenix location has earned the award.
“The Phoenix center continues to be among the elite call centers in the world,” says AnswerNet President and CEO Gary A. Pudles. “Their drive for excellence is evident in the entire team’s dedication to quality customer service.”
About The AnswerNet Network:
As the world’s largest telemessaging firm, the AnswerNet Network (www.answernet.com) provides full service inbound, outbound and e-bound contact center and fulfillment solutions. AnswerNet operates over 50 contact centers within the continental United States and Canada, providing a vast range of systems to optimize order entry, telephone answering services, sales, lead qualifications, market research and other contact management solutions for a client base of over 35,000. Processing over 50 million contacts annually, AnswerNet has been recognized for a number of awards, including Inc. Magazine’s Annual “Inc. 500” List of Fastest Growing Private Companies and Customer Inter@ction Solutions Magazine’s Top 50 Teleservices Firms.
The Association of TeleServices International (www.atsi.org) is an international trade association established in 1942 by and for entrepreneurs in the TeleServices business. ATSI members provide a wide variety of services to businesses, governmental agencies, local emergency respondents and the general public. Members operate in and are concerned with their local communities, while providing national and international connections and services. Truly entrepreneurial in their approach to issues, ATSI members offer innovative solutions to business problems and essential response services in disaster situations.