Our Methodology
  People
  Process
  Technology




Our Methodology



Extraordinary measures get extraordinary results

We promise you extraordinary results, so we take extraordinary measures in three important areas to make sure we deliver those results:

People
It takes people who are a cut above to follow through on a complex selling process or to sell complex products and services. So we find intelligent people, test their people skills, teach them a lot about business and sales and phone techniques, work with you to educate them about your company, and put them to work in dedicated teams. Then we monitor their performance continuously to help them improve.

Process
We have solid processes in place to support our people and our relationship with you. Our implementation process is thorough and clearly defined. Our performance monitoring process ensures that your Cerida team is working in top form. Our closed-loop reporting process delivers not only metrics that assure you we’re doing our job, but actionable business data that drives your sales, marketing, and customer development programs to new levels of success.

Technology
We deploy technologies that enable your Cerida team to quickly deliver critical information directly into your own systems. Whether we build a database for you or hook into your existing one, we take full advantage of the systems in place to drive marketing, sales, and customer development efforts through multiple channels. We also integrate multiple customer contact channels within Cerida to respond to your prospects and customers.